When should I import my photos?

You can upload your photos just before adding to cart, or after order confirmation. If they're not suitable, we'll get back to you.

Can I approve the portrait before shipping?

Yes, we send you a digital proposal within 24 hours, and you can validate it or request modifications until you are satisfied.

What happens if the proposed result doesn't suit me?

If the result doesn't suit you, we'll continue making proposals until you're satisfied.

How long after placing my order will I receive the proposal by email?

You will receive the proposal within a few hours, or the next day depending on when you place your order.

What should I do if I want to give a Patoun portrait as a gift, but I don't have any photos of the animal?

If you don't have photos of the pet, you can give a gift card! This way the recipient can choose their theme and upload their own photos.

What are the framing options?

You can choose between a framed poster or a canvas.

Once the proposal is validated, how long will it take to receive my package?

Once the proposal is validated, your order is shipped within 24 hours

Can I send the order as a gift?

Yes, you can send an order as a gift and add a handwritten card with the message of your choice (to be selected from the payment page)

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